AB705         THE IMPACT OF PRIVATISATION OF HEALTH CARE SERVICES ON PATIENT SATISFACTION

Author(s): 
Vatovec Progar I, Kersnik J
POSTOJNA, SLOVENIA
Text: 
Slovenia has undergone profound political and economical changes, among others introducing the possibility for private health care provision. One of the objectives for the reforms was in terms of greater patient satisfaction. We wanted to describe the level of patient satisfaction with Slovene family practice in the light of the ongoing changes.
Methods: We used an internationally standardised and validated self-administered instrument for patients' evaluations of family practice care -EUROPEP in a representative sample of 2160 patients in Slovenia.
Results: We got an 83% response rate. 399 (22%) patients reported visiting a private practitioner as their regular primary care source. Patients were significantly more satisfied with communication in private practices (score 88,5 points vs. 85,7 points) (pConclusions:
The introduction of private provision of health services showed to improve patient satisfaction especially in the area of communication skills.